I am having problems with ValuSoft Arcade on my Mac/Other Operating System
While the ValuSoft Arcade site may operate on a Macintosh or Linux/Unix/other-based operating system, they have not been fully tested and are currently not supported.
I am not getting pop-ups or Dottery Balls
Make sure you set your browser or popup blocker to always allow pop-ups for this site. In Microsoft Internet Explorer this can be done in the yellow bar at the top of the screen. This can also be done by going into the Tools menu, selecting Pop-up Blocker and choosing Pop-up Blocker Settings. The site address www.valusoftarcade.com can then be added to the Address of Web sites to allow pop-ups. Make sure that any add-on browser toolbars or Internet security applications are configured to allow popups from valusoftarcade as well.
About Adobe Flash Player
Adobe Flash Player is free software that lets you view web content created by Adobe Flash. This content may be interactive content such as menus that slide, or may be complex programs like games and movies. Many web browsers (Internet Explorer, for example) install Adobe Flash Player automatically, but you may need to upgrade it from time to time as Adobe (http://www.Adobe.com) makes improvements and as websites you visit update their content.
TRY THIS FIRST:
How to fix almost all Adobe Flash Player issues
A version of Adobe Flash Player is pre-installed with most popular Internet browsers. Sometimes, problems with a Flash Player that's already installed can prevent your upgrading to the latest player. You can resolve almost all difficulties by taking the following steps:
Check System Requirements to ensure your configuration is supported.
Make sure you have the latest version of your Internet browser. Installing a new browser can often repair issues with browser installations, and newer browsers may also offer improved security.
Note to Netscape 6 users: Adobe recommends updating to at least version 6.2 or higher. Though Netscape 4.x is supported, Netscape 6.1 and 6.0 are not supported.
You can check for available versions of Microsoft Internet Explorer, Netscape Navigator/Communicator, and America Online at their Web sites.
• Download the desired browser installer to your desktop, but don't run the installer yet.
• Uninstall Flash Player (see How to remove Flash Player from your computer above).
• Restart your computer.
• If you downloaded an installer for your Web browser in Step 1, run that installer now and follow its instructions. Restart again if prompted.
• Finally, download and install the Flash Player from the Adobe Flash Player Download Center (http://www.Adobe.com/downloads/).
If you still have problems, move on to Trouble with Windows Installation or Trouble with Macintosh Installation.
Trouble with Windows installation
If you have trouble with installation of Adobe Flash Player, follow the below troubleshooting steps. If one step does not correct the problem, move onto the next step. For optimal troubleshooting, after each step, restart your machine, and Test Adobe Flash Player before moving onto the next step.
1. Restart. In some situations, Windows or Internet Explorer needs to be restarted in order to complete an update. Restart your machine, and Test Adobe Flash Player before moving to Step 2.
2. Reinstall. Many issues are related to a problem with a previous installation of Flash Player or to browser configuration. Refer to the steps in Try this first: How to fix almost all Flash Player issues. Move to Step 3 of this section if problems persist.
3. Repair the browser. The next most common cause of problems is an error with the browser. Often a browser upgrade or any changes to the browser may require a browser repair and reinstallation of Flash Player.
• To repair Internet Explorer: Open Start>Control Panel>Add/Remove Programs. Choose the browser from the list of programs, click Change/Remove, and choose the Repair option. Restart after repairing the browser, and follow steps in Try this first: How to fix almost all Flash Player issues to reinstall Flash Player again. If Internet Explorer does not appear on the Add/Remove list, Repair is not an option, and you should move onto the next step.
• Other browsers: Follow the above steps to see if your browser has a "Repair" option, and if it does, repair it. If your browser (such as Netscape) does not have a Repair option, you must reinstall the browser in order to repair it. Try Steps 4 through 7 first before moving onto Step 8, to reinstall the browser.
4. Security level: Your Internet Explorer security level may be set to High or a custom level which does not allow viewing of ActiveX controls.
• To view your Security level, from within Internet Explorer, choose Tools>Internet Options, and in the Security tab, choose Internet.
• Though your browser security settings should be chosen by you or your system administrator, the 'Medium: Default Level' will allow you to view Adobe Flash content. For any Custom Level, ensure that both "Download Signed ActiveX controls" and "Run ActiveX controls and plug-ins" are not Disabled. (Enable or Prompt will work).
5. Permissions: Your permissions may not allow you to install ActiveX controls or plug-ins. If this is a possibility, refer to Permissions can affect installing Adobe Flash Player (http://www.Adobe.com/cfusion/knowledgebase/index.cfm?id=tn_15511#permissions) for more information.
6. Download the Standalone installer for either Internet Explorer, or for Netscape-compatible browsers. This can help resolve most other download or installation issues. For best results, download the installer to your desktop, and close the browser before running the installer.
7. Update your video drivers. This step is especially important if you experience a freeze or crash when installing or using Flash Player. Right-click on your Desktop and choose Properties, Settings, Advanced, and Adapter to view the manufacturer's name. Refer to the manufacturer's web site to download drivers or for assistance with installing the latest drivers.
8. Reinstall the browser. Download and install the latest version from your browser manufacturer's Web site. Download and install the latest Flash Player from the Adobe Flash Player Download Center (http://www.Adobe.com/downloads/).
Trouble with Macintosh Installation
If you have trouble with installation of Flash Player, follow the below troubleshooting steps. If one step does not correct the problem, move onto the next step. For optimal troubleshooting, after each step, restart your machine, and Test Adobe Flash Player before moving onto the next step.
1. Reinstall. Many issues are related to a problem with a previous installation of Flash Player or to browser configuration. Refer to the steps in Try this first: How to fix almost all Flash Player issues. Move to Step 2 of this section if problems persist. Be sure to check System Requirements.
2. Software Update: On Macintosh OS X, if using Internet Explorer you may need to do a software update. Run your machine's Software Update from System Preferences, restart, and check for further updates. Repeat until no further updates are available. Finally, download and install the latest Flash Player from the Adobe Flash Player Download Center (http://www.Adobe.com/downloads/).
3. Permissions: Your permissions may not allow you to install plug-ins. If this is a possibility, refer to Permissions can affect installing Adobe Flash Player (http://www.Adobe.com/cfusion/knowledgebase/index.cfm?id=tn_15511#permissions) for more information.
4. Download the Standalone installer for either Internet Explorer or Netscape-compatible browsers for Mac OSX, or for the Mac Classic OS. This can help resolve most other download or installation issues. For best results, download the installer to your desktop, and close the browser before running the installer.
5. Reinstall the browser. Download and install the latest version from your browser manufacturer's Web site. Download and install the latest Flash Player from the Adobe Flash Player Download Center (http://www.Adobe.com/downloads/).
After updating, I still get prompted to update or the previous version is still installed
You may need to restart your browser or machine to complete the update. Close the entire browser completely, then Test Adobe Flash Player. If this does not work correctly, restart the machine and test again. If you still have problems, move on to Trouble with Windows Installation or Trouble with Macintosh Installation.
Improving performance
Typically, a faster computer will play Flash content faster. A fast connection to the Internet will enable Flash content to be downloaded to your computer more quickly. For best performance, close all other applications other than your Web browser while viewing Flash content. Also, increase the amount of cache allocated to your browser to 10 MB. Macintosh users should increase the amount of system memory allocated to the Web browser to at least 20 MB.
Performance of Flash content on a particular web site is also affected by the way it was created. A well-optimized web site may perform better than others, and changing this may be beyond your control. For more information, refer to Trouble with a particular Web site (http://www.Adobe.com/cfusion/knowledgebase/index.cfm?id=tn_15511#website).
Permissions can affect installing Adobe Flash Player
If you don't have administrator access to your Windows NT- or Windows 2000-equipped computer, you may not be able to install the Flash Player successfully. Permissions can be tricky but, in general, you should be able to install and use the Adobe Flash Player if your system administrator gives you full access to the Adobe directory (C:Winnt\System32\Macromed\).
Macintosh OS X users must also have proper access in order to run Flash Player on Netscape 6. If you have trouble and are using this configuration, for details, refer to Netscape 6.2 has problems utilizing the Adobe Flash Player 6 plug-in on OS X (TechNote 16214) (http://www.Adobe.com/cfusion/knowledgebase/index.cfm?id=tn_16214).
If you cannot resolve the problem yourself, your system administrator may need to experiment with varying levels of access to determine what works.
After installing, why does Windows sometimes prompt to restart?
When upgrading to Flash Player 8 you only will need to restart the browser window that you want to view Flash content in. For Flash Player 7 and below when upgrading the Flash Player for Windows in Internet Explorer, you are advised that "You must restart your computer before the new settings will take effect."
Windows 2000 and later will not allow any ActiveX control to be replaced when in use. Adobe Flash Player for Windows Internet Explorer is an ActiveX control. If Windows considers the ActiveX control to be in use, you will receive the above message.
Generally, you need to only exit and re-launch Internet Explorer. If this message persists, restart your computer.
Security warning dialog box
Security warnings are provided by your own browser based on security settings made in the browser's preferences. Warnings such as these are typical with any browser plug-in when these security settings are enabled. For details, refer to What is this security warning I see when viewing Web sites? (TechNote 15971) (http://www.Adobe.com/cfusion/knowledgebase/index.cfm?id=tn_15971).
About Adobe Flash Player Security
Security is one of our highest priorities. For information on the Security Features of the Adobe Flash Player please visit our Flash Player Privacy and Security Center (http://www.Adobe.com/software/flashplayer/security/).
Why am I being asked to download Adobe Flash Player?
Web sites that use Adobe Flash content require the Adobe Flash Player. A message asking you to download Adobe Flash Player then comes from either the web site you are viewing or from your browser.
Most browsers come installed with Adobe Flash Player, so you may already have a previous version of Adobe Flash Player installed. You may still need to update to the latest version if the web site contains features that require a newer version. For best results, download and install the latest version from Adobe Flash Player Download Center (http://www.Adobe.com/software/flashplayer/).
If your browser is Microsoft's Internet Explorer you will get a window asking you to download the Adobe Flash Player if there is a Flash Movie object on the page. This message is a default feature of the Windows version of Microsoft Internet Explorer called "Install on Demand". If you wish to not see the window in the future you have two options:
• When prompted, choose "Yes" and install the Adobe Flash Player.
• Disable the Microsoft Install on Demand feature in your browser. For more information on how to do this, please see the Microsoft Knowledge Base Article - 222639.
How to get Adobe Flash Player
Download and install Flash Player from the Adobe Flash Player Download Center (http://www.Adobe.com/downloads/).
Refer to Adobe Web Player Alternates (http://www.Adobe.com/shockwave/download/alternates/) to download Adobe Flash Player for any available platform.
How to remove Flash Player from your computer:
Download the Adobe Flash Player Uninstaller (http://www.Adobe.com/support/flashplayer/downloads.html):
• Close your browser completely.
• Run the uninstaller. This will uninstall Adobe Flash Player from all browsers on the system.
• If you have problems uninstalling, to uninstall on earlier Macintosh operating systems, or to uninstall from only one browser for testing purposes, perform a manual uninstall. For instructions, refer to How to uninstall the Adobe Flash Player plug-in and ActiveX Control (TechNote 14157) (http://www.Adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157).
Note: If you browse to a web site that contains Flash content after you have removed Adobe Flash Player, you may be prompted again to download and install Adobe Flash Player in order to view the web site.
System Requirements, including supported browsers
In order to install and use Adobe Flash Player successfully, your particular hardware, operating system, and browser combination must meet system requirements. View the "Playback" section of System Requirements for a list of supported configurations.
For information about Flash Player for AOL on Macintosh, refer to Flash Player for browsers other than Netscape and Internet Explorer (http://www.Adobe.com/cfusion/knowledgebase/index.cfm?id=tn_15511#other_browsers).
Macintosh OS earlier than System 8.6
Adobe Flash Player supports Macintosh OS 8.6 or later. Users of previous operating systems may visit Apple's Web site (http://www.apple.com) to view available operating system updates.
Browsers other than Netscape and Internet Explorer (Opera, AOL ...)
Browsers that Adobe officially supports are listed in System Requirements. Many other browsers provide support for Netscape and Internet Explorer plug-ins and ActiveX controls. Usually, the Flash Player can be installed in these browsers in the same manner as with Netscape and Internet Explorer. Although support for functionality depends on the browser, users can usually successfully install Adobe Flash Player directly from Adobe Flash Player Download Center (http://www.Adobe.com/downloads/). Refer to your browser manufacturer's Web site for details or assistance.
Due to the architecture of the browser, current versions of AOL browser for Macintosh do not currently support Adobe Flash Player 6. AOL on Macintosh may have Flash Player 5 installed, but this cannot currently be updated. These AOL users can view Flash 6 content by first connecting to the internet via AOL, then viewing web pages using a different web browser. For best results, choose a browser listed in System Requirements, then obtain the newest player from Adobe Flash Player Download Center (http://www.Adobe.com/downloads/). If you do try to view a web site that requires Flash Player 6 while using AOL on Macintosh, the web site may prompt you to download Adobe Flash Player 6, however, this player is not currently available for that particular browser and will not function.
AOL users can avoid the limitations of the built in AOL web browser by using Internet Explorer, Firefox, Netscape, or other browser with their AOL connection.
Internet Explorer (http://www.microsoft.com/windows/ie/downloads/default.mspx)
Mozilla Firefox (http://www.mozilla.com/firefox/)
Netscape (http://www.netscape.com)
Be sure you are logged into your AOL account, and then launch Internet Explorer or other browser of your choice. Type http://www.valusoftarcade.com in the address bar. If you need to install Shockwave or Flash, follow the on-screen prompts.
The difference between Adobe Flash and Shockwave Players
Adobe Shockwave and Flash Players are both free Web players from Adobe (http://www.Adobe.com).
Adobe Flash Player is used to play back applications created with Adobe Flash. Adobe Shockwave Player is used to play back applications created with Adobe Director Shockwave Studio. These two players are different pieces of software used for viewing different file types. Your browser will automatically load or prompt you to download the appropriate player when required.
About Adobe Shockwave Player
Shockwave Player is the web standard for powerful multimedia playback. The Shockwave Player allows you to view interactive web content like games, business presentations, entertainment, and advertisements from your web browser.
Over 200 million web users have installed the Adobe Shockwave Player. These people now have access to some of the best content the web has to offer including dazzling 3D games and entertainment, interactive product demonstrations, and online learning applications. The Shockwave Player displays web content that has been created by Adobe Director, including content made with previous versions and Director MX 2004
How to get Adobe Shockwave Player
The Shockwave Player is free, easy to get, and available to everyone on the web.
Download the latest version of the Shockwave Player (http://www.Adobe.com/software/shockwaveplayer/).
The difference between the Adobe Flash and Shockwave Players
Flash and Shockwave Players are both free web Players from Adobe. Together, they bring you the best rich media content on the Internet. Each has a distinct purpose. Flash Player delivers fast loading front-end web applications, high-impact web site user interaction, interactive online advertising, and short to medium form animation.
Shockwave Player displays destination web content such as interactive multimedia product demos and training, e-merchandising applications, and rich-media multi-user games. Through Xtras, Shockwave Player is also extendable to playback custom-built applications.
What are the Shockwave Player's system requirements?
The Shockwave Player is supported on many operating systems and browsers. Please see the System Requirements for details about specific operating systems.
Trouble with Macintosh OS X installation
In order to install Shockwave player you must have admin rights. Make sure to log on as a user with admin privileges.
Macintosh OS X requires that users have admin rights in order to install software that will be available for all users to use. An error can be produced when the user is attempting to install the Shockwave Player, but does not have permission install software. The problem of permissions may be caused by a previous installer incorrectly resetting privileges to the root folder. Read detailed information to resolve this issue in The Shockwave Player cannot be installed on Mac OS X (TechNote 16172).
If you have any comments or suggestions about the Shockwave Player for Macintosh OS X please feel free to contact us.
Trouble with Windows XP installation
Users of the Microsoft Windows XP operating system receive the following message when attempting to install the free Shockwave Player:
"A file replacement was attempted on the protected system file file_name. To maintain system stability, the file has been restored to the correct Microsoft version. If problems occur with your application, please contact the application vendor for support"
To resolve this issue, Download the latest version of the Shockwave Player. For more information please see Installing the Shockwave Player on Microsoft Windows XP (TechNote 15924).
Users of the stand-alone installer of Shockwave need to download the latest version.
How to fix an error message stating a restart is needed
Users attempting to install the Shockwave Player on Windows XP or Windows 2000 get the following error message at the end of the installation: Your computer must be restarted in order to complete the installation of Shockwave Player. Would you like to restart now?
Restarting the computer is not required for the Shockwave Player installation. Users get stuck in an endless loop and restarting will not help. The error message comes up every time the browser calls the Shockwave Player. The Shockwave Player will not work, and no content is viewable through the player.
To resolve this issue follow the steps listed in Computer must be restarted error message after installing Shockwave (TechNote 19304).
How to fix almost all Shockwave issues
A version of Shockwave Player is pre-installed with some popular Internet browsers. Sometimes, damage to the Shockwave Player that's already installed can prevent your upgrading to the latest Shockwave Player. You can resolve almost all difficulties encountered with the Adobe Shockwave Players by taking the following steps:
To fix most Shockwave issues:
Make sure you have the latest version of your Internet browser. Download the latest versions of Microsoft Internet Explorer, Netscape Navigator /Communicator, and America Online at their web sites. If there is a more recent version, download its installer to your desktop. Don't run this installer yet.
To uninstall the Shockwave player on Windows use the Add/Remove programs feature in the Control Panel to uninstall Shockwave. To uninstall the Shockwave player on a Macintosh OS, run the installer from the following link. This installer also contains an uninstaller:
Shockwave Player installer/uninstaller (Macintosh) (http://www.Adobe.com/software/shockwaveplayer/)
• Save the uninstaller to your desktop, then quit/exit any applications you have open. Launch the uninstaller from your desktop and follow the instructions in the dialog boxes which appear.
• If you downloaded the installer for a more recent version of your Internet browser, launch that installer now and follow its instructions.
• Finally, reinstall the Shockwave Player.
Note: If you are using Internet Explorer for Windows and no dialog boxes appear when attempting to download the Shockwave Player, you may be experiencing an issue with Microsoft's Install On Demand feature. Download the standalone installer available on the Shockwave download center under item 3.
If you had previously indicated to Internet Explorer that you did not wish to install the Adobe web Players, Install On Demand will prevent their subsequent installation.
How to improve the performance of Shockwave Player
Typically, a faster computer will play Shockwave content faster. A fast modem, ISDN or T1 connection to the Internet will enable Shockwave content to be downloaded to your computer more quickly. The best case scenario is to run only your web browser while viewing Shockwave content. Increase the amount of cache allocated to your browser to 10 MB and, if you're on a Macintosh, increase the amount of system memory allocated to your browser to at least 20 MB.
How permissions affect installing the Shockwave Player with Windows 2000 and XP
If you don't have administrator access to your Windows NT, 2000, or XP-equipped computer, you may not be able to install the Shockwave Player successfully. Permissions can be tricky, but, in general, you should be able to install and use the Shockwave player if your administrator gives you full access to the Adobe directory: C:Winnt\System32\Adobe\ for Win 2000 and NT, and C:\WINDOWS\system32\Macromed for XP.
If this does not allow you to install and access the Shockwave and Flash Players, your administrator may need to experiment with varying levels of restriction to determine what works. Shockwave 10 is not compatible nor supported with Windows NT.
How to check if Shockwave Player is working
You can test your Shockwave Player here (http://www.Adobe.com/shockwave/welcome/). The two movies will show if you have Flash and Shockwave Players installed. The version numbers of the both Players will be displayed in the test movie. To find out what the current version of the Shockwave Player is, check the Shockwave download page (http://www.Adobe.com/software/shockwaveplayer/index.html).
How can I get a version of Shockwave Player for my non-Netscape, non-Internet Explorer web browser?
Browsers that Adobe officially supports are listed in Shockwave System Requirements. Many other browsers provide support for Netscape and Internet Explorer plug-ins and ActiveX controls. Usually, the Shockwave Player can be installed in these browsers in the same manner as with Netscape and Internet Explorer.
Although support for functionality depends on the browser, users can usually successfully install Adobe Shockwave Player directly from Adobe's Shockwave Player Download Center (http://www.Adobe.com/software/shockwaveplayer/index.html). Refer to your browser manufacturer's web site for details or assistance.
Why can't I install Shockwave Player properly with Netscape 6.0?
Netscape Navigator 6.0 does not support the Shockwave Player. Update to the latest version of Netscape to view Shockwave content. See Shockwave support in Netscape Navigator 6.0 (TechNote 14859) (http://www.Adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14859) for more information.
About Adobe Shockwave Player Security
Security is one of our highest priorities. Refer to Adobe's Security Zone (http://www.Adobe.com/devnet/security/security_zone/) for security bulletins and information regarding security and Adobe products, including Shockwave Player.
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